" I take mine to the dealer. For $20, it is not worth my time to do it myself"
Hmmmm. I have just the opposite take on this issue given my local dealer's policies/hours. Beaudry Acura offers no Saturday service hours (contrasted to their Honda dealership a scant 30 second walk away, or Scottsdale Acura who does as well). This is a real imposition by virtue of the fact that I have noone to drop me off at work if I leave the car there-- I am single and live alone, and Beaudry does not offer either to drop me off, or a loaner for the morning which I could return during lunch. I don't have the luxury of bringing the car in and waiting for them to finish since I have the sedation cases early a.m. and can't live around their schedule. So I really have no way to get the car in to be serviced other than to take time off from work (and lose money). So there you have it, my Beaudry of Tucson dilemma. No whining, just the facts. So is this situation reflective of Acura service in general or an anomaly? I just find it ironic that an Acura dealership which boasts the JD Power awards for customer service offers less extensive customer service than the adjacent Honda dealership. Just thought I would see if there are similar experiences out there, or is this 'paltry dilemma' unique to me?