I Think I Deserve The Trophy...
for Least Informed AND Most Misinformed NSX Client/Customer EVER!
A week plus ago I contacted my dealers assigned NSX Rep (who really goes out of her way for me when asked anything and anytime... including days off and weekends like a Sunday night text).
I figured I'd ask her to shake the info trees a bit for any updates on my car. She shortly after replies she has a message into the area Rep.
The next day she calls to say she was just informed my car was ~ 80 builds away. I respond with is that VIN's or Engine/Serial #'s away?
The next day she says that unfortunately she was told it is US VINs away. This sounds like mid winter delivery at best (to me in CT) now. So I really impress on her that I'd like to delay my car if at all possible till spring.
She says she will pursue.
So today ( a little over a week later) I'm finally getting around to splitting wood for winter. MY wife has an commitment but offers assists with running the splitter for awhile while I do all the lugging and stacking
I take a water break and check my phone. I see I have a message I just missed from my Dealers NSX assign sales person.
I split a few more logs and then my wife has to leave. SO I get my phone and see I have a message from the GM now. I listen and he says to call ASAP as he has significant news.
So I call him on his cell. That was about 11 AM today.
He says they were just informed this morning that my car is in transit and will be delivered to their sister dealership at about 1 PM TODAY! My dealer is selling their current facility and building anew MEGA facility so arranges were made for sister dealer to take care of things till the new facility is up and running in spring.
SO I stop what I'm doing, take a deep breath, put all equipment away, take a shower, change, get in my '02 Gen 1 and head out on an hour drive to see if true, and observe plus video delivery. And my mind is racing all oer the place with multiple thoughts and concerns.
Sure enough, shortly after my arrival the Big Transport arrives.
And it has Two Gen 2's left to unload. A VR Pearl for the overall owner of several dealerships including mine via mines sister dealership, and my S Silver.
It was quite a day for sure. A mix of WFT on keeping me (mis)informed , and H...S..t I'll actually have mine after all for some time to drive before weather and roads go south.
So after settling out there I head home and had to spend time scrambling to get insurance lined up plus figure out how best to pay for this thing if I want to take delivery ASAP.. maybe tomorrow PM! I have loose ends on that to settle in the AM.
Talk about a Cluster F--- on corporate ACURA for NOT keeping the customer informed... AT ALL! I have no issue with my dealership and internal rep. Their area rep... HHHMMMmmm I'm not so sure. Does teh word CLUELESS come to mind?
How in the heck did I get from ~80 VIN builds away less than two weeks ago to delivery here in CT TODAY? Don't get me wrong, I'm thrilled to have the car. But all the unnecessary unplanned timing hoops I now had to jump through is very disturbing to say the least. I was expecting to have time to determine what investments I'd liquidate and also how much I might finance pending what options I could find. This is the most expensive purchase ( outside my home) I'll probably ever make in my life and by far the worst (hopefully) experience too!
What do you all think?
So, Do I get the Trophy or what?