- Joined
- 14 April 2002
- Messages
- 2,273
NSXGeek! said:That being said, modifying a car has inherent risks. Forced induction has inherent risks.
Call CompTech and tell them you are interested in buying a supercharger for your baby. Let us know how much time they spend telling you about the "inherent risks". Maybe you could write something up for them that everyone can sign first and they can post something officially here to prime about these risks. Great idea!
NSXGeek! said:However, perhaps it was due to a foreign object entering the system when the first supercharger was replaced.
Is there anything that supports this hypothesis? We are talking about a unit that has been in production for a little more then 2 years failing and then another failing 1 month later after very little use. It was reinstalled by someone acting as an agent of CompTech who went through it very carefully at the owners expense to make darn sure there were no foreign objects prior to installation. I wish your version of events was true as it would be easier to prove the negligence.
NSXGeek! said:These variables are the risks that the customer assumes when choosing to modify his or her car. Warranty periods are established by manufactures to accept a certain amount of risk of liability to cover among other things, the wear and tear on a product. Automotive aftermarket manufactures are at a significant risk from warranties due to the stressful environment of the automobile... heat, mechanical stresses, vibration, etc.
Are you suggesting we feel sorry for CompTech for so selflessly developing a product for profit, advertising none of these "features you describe", and then the instant something goes wrong - playing run and hide?
NSXGeek! said:Their explanation of what they believed happened is as likely as your explanation, and maybe even more so since the engine was exposed to the risk of contamination with the intake manifold off again.
As likely as your explanation? Even knowing there were known manufacturing defects at Whipple around the time this super was supplied and there is evidence that other supers were replaced (sometimes proactively) to keep this thing from happening? In what universe do 2 CT superchargers fail in 1 month on a car that had been setup and tuned by CompTech authorized professionals and getting an ever changing "story" that only serves to cover their arses become a likely story?
NSXGeek! said:The fact is, there are a huge number of variables, and adding a product like a supercharger exponentially increases the variables. The failure may have been heat stress or mechanical stress related. If it was heat related, the failure may have been contributed to heat stress caused by a forced induction product. The fact that the product was from CompTech would in this case be inconsequential.
As - here is that official story from CompTech I was hoping for - do you work for them? Maybe they have an opening in customer satisfaction? You can be department employee #1!
NSXGeek! said:It's unfortunate what happened, especially with supercharger 1,
I agree with something the poster said! See I am not as cantankerous as people reading this must think!
NSXGeek! said:however, it's obvious to me that CompTech went beyond any established level of customer service.
What exactly did they do to give you that idea? They initially said to the owner they would replace a failed supercharger 2 months out of warranty and have since taken back the offer and are asking for all the money. Please explain further.
NSXGeek! said:To say that their explanation was "preposterous" (as another poster did) is ignorant to the variability of the situation, and the facts of manufacture liability.
Your post was the first use of the word "preposterous".
NSXGeek! said:It's unfortunate what happened, especially with supercharger 1,
Ahh - 2 things we agree on.