Imagine what Ferrari vendors say about Ferrari owners....
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Aren't you doing the same thing by your above comment, silverstone already posted why he looks, I do hte same as I think its an interesting subject, but you are attacking him saying he has no life.
In any case it was said and I do find it interesting that a vendor representative would say what he did about all NSX owners. However based on what Peter wrote and the time line given, I now understand where he may of been coming from. The sad thing is he made a broad generalization and it doesn't apply to most people here...some I am sure it still does, but the same can be said about any group of car enthusiasts. As his time at DF has increased, I would like to think he now thinks differently about most owners. Hopefully its because he truley thinks that and not because he is thinking about his wallet. I am sure some people will still buy there and some won't, based on his comments. For me because of his apology and the time frame given by peter I would still consider them as a vendor.
I think its fair to say he had some bad run ins with some bad NSX owners, before he met some good ones and made a horrible generalization. Many people do this, the only thing that burned him was that it was written on a public forum. You live and you learn.
As for firing him, that seems a bit excessive. Based on other users responses he generally seems to care about doing his job well and supporting the customer.
ski,Ok, here are my thoughts. I have edited my original post.
First, I apologize to Peter for posting this. Had I known that BenDF was simply a wreckless employee, and not the owner or GM, as I had assumed, I would not have posted this. I would, most definitely, have just PM'd Peter.
Second, this is entirely an issue between Ben and his boss. The boss has every right to know if one of its employees is publicly insulting that businesses entire NSX customer base. Is this an isolated incident of a bad temper and terrible judgment on Ben's part? Only Peter really knows. From the way those asinine comments were written, I personally don't think so. It's Peter's business and his call on how best to handle the situation with this employee.
Third, I do personally care what others in the industry say about the NSX, because it reflects on the tight-knit NSX community as a whole. So, for me, it is not simply a matter of "good product, good service but who cares if the guy flips the bird at NSX owners." Do you support Acura dealerships where service managers belittle your car?
So, again, Peter - I apologize for making public an issue that should have been handled privately. I hope NSX owners will realize that this is an employee-related issue, and not at all a reflection on your products or services.
i think anytime a representative of a company openly flames their target market, the target market deserves to be made aware of that employee or company's position and do business with that employee or company as they see fit.
ski,
i understand what you're saying, but disagree: i think anytime a representative of a company openly flames their target market, the target market deserves to be made aware of that employee or company's position and do business with that employee or company as they see fit.
+1Sticks and Stones may break my bones, but names will never "HURT" me.
I think that those of you who are offended by Ben's actions need to losen your neck tie, as there is not enough oxygen getting to your brain.
Stop being so sensitive. Remember were Men, in Mans World, so act like one.
Please Moderator close this thread already.
the sad reality IN LIFE is that cetain things cross the line, should never be said and if they are, they don't just dissapear when you apologize (even if you mean it).
These statements speak to a persons character and being in sales myself for the last 20 years I can't imagine every saying something like this about my customers. Where i work, If such a situation were to occur the person would surely be fired.
I hope Ben and downforce understand that rebuilding character takes time, and this is not something that just goes away in a couple days.
I for one would never spend my money on a company that has such a regard for its livelyhood. (it's customers), I would instead choose to support another vendor even if i have to spend more $.
Ray, you still owe me some NSX-R stickers for my wing.:biggrin:
understood.I hear you, but in this case, the employee wasn't insulting us (directly) and certainly wasn't speaking on behalf of the Company. Put yourself in Peter's shoes - should he suffer reduced business simply because *I* made this an issue? No, not really. He does have a responsibility for the actions of his employees, but I'm pretty sure he was unaware of these statements.
That being said, assuming Ben wasn't integral to the organization, I know what I would do if it were my business....
The only thing I gathered from this post is that he is human, said something he shouldn't have and apologized.
That's it! I'm calling your boss!:biggrin: