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In the United States, there is a magazine called Consumer Reports, that is published by an independent non-profit organization called Consumers Union. They do testing of many different types of products. Each year, they collect surveys from 250,000 readers on their repair experiences with cars and other products.
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There are similar reports in Europe. Most of these reports are based on the statistics from road-service organisations or testing-services which do the mandatory yearly-testing of cars older than a given number of years (3 in Netherlands, 4 in Germany). Despite these high rankings for Japanese cars their status and general image remain below that of German cars. Mercedes, BMW, Audi and, to a lesser extend, VW.
Last year though, in Germany at least, the Ford Focus ranked first, first time a European car placed first in over 15 years if I recall correctly.