I have been a member of Prime for many years, and I have never ever said one bad thing about a vendor (or another member for that matter).
I bought an NSX-R rear valance from Mark $175. When I received it, it was crap. It did not fit that well, and the paint (it was painted berlina black) had drip marks on it. I asked Mark if I could send it back for a refund, and he agreed. When I sent it back, he claimed that the valance had a crack in it, and accused me of trying to send back a product that I damaged. He refused to give me a refund, and is not responding to my emails asking him to at least send back the damaged valance so that I can file a claim with UPS.
Instead of saying "the product appears to be damaged, so at this time, I will not be able to issue you a refund. I will send the product back to you..." or something along those lines, this is the email he writes me:
Hi Charley -
I see this arrived at Pann today, besides the fact that it does not have any paint drips on it anywhere, much less any that you could see from the rear of the car after it was mounted as you claimed, it was obviously dropped on the front drivers side corner as it is split. I know it didn't leave in that condition, as I look at each part before I wrap it in bubble wrap to ship when I tape the mounting bolts on it, and the box you sent it back in was undamaged = you dropped it.
You can forget about the refund. :-\
MJ
The tone of his email is so offensive. I think anyone that knows me on Prime knows that I would never lie to get a refund on something like this. I feel completely scammed. I will never deal with this guy again. Beware before you buy anything from this guy.
I bought an NSX-R rear valance from Mark $175. When I received it, it was crap. It did not fit that well, and the paint (it was painted berlina black) had drip marks on it. I asked Mark if I could send it back for a refund, and he agreed. When I sent it back, he claimed that the valance had a crack in it, and accused me of trying to send back a product that I damaged. He refused to give me a refund, and is not responding to my emails asking him to at least send back the damaged valance so that I can file a claim with UPS.
Instead of saying "the product appears to be damaged, so at this time, I will not be able to issue you a refund. I will send the product back to you..." or something along those lines, this is the email he writes me:
Hi Charley -
I see this arrived at Pann today, besides the fact that it does not have any paint drips on it anywhere, much less any that you could see from the rear of the car after it was mounted as you claimed, it was obviously dropped on the front drivers side corner as it is split. I know it didn't leave in that condition, as I look at each part before I wrap it in bubble wrap to ship when I tape the mounting bolts on it, and the box you sent it back in was undamaged = you dropped it.
You can forget about the refund. :-\
MJ
The tone of his email is so offensive. I think anyone that knows me on Prime knows that I would never lie to get a refund on something like this. I feel completely scammed. I will never deal with this guy again. Beware before you buy anything from this guy.