I contacted Courtesy and Fountain Acura via e-mail a week ago requesting a detailed estimate for replacing the timing belt, water pump, 18 coolant hoses that I identified by part number, and a loner auto during the repair period. I have not heard back from either dealer by phone, mail, or e-mail. Is this normal? I even supplied my NSXC member number for any applicable discounts.
Florida Acura Dealers Won't Estimate Maintenance
- Thread starter Slingshot
- Start date
They should be willing to provide you with an estimate. My conclusion would be that they don't check their e-mail. Try the telephone.
I contacted the service advisors at Courtesy Acura, Fountain Acura, and Fournier’s Automotive by phone on February 28 and asked if I could fax a list of maintenance services I would like an estimate on since the list was quite lengthy; they agreed, and I faxed a request for parts and labor to replace the timing belt, water pump, AC compressor belt, alternator belt, all the coolant hoses I listed by part number, and a loaner vehicle during the repair period. A week previously, I e-mailed the same request to the same Acura dealers. A week has lapsed, and no one has responded??? I refuse to contact them again, and beg to get an estimate on about $2,500 to $3,000 worth of work. What is wrong here?
Fountain Acura is one of my stores. Call me if you would like help without posting negative opinions on the internet.
I am embarrased for you. This is not negative opinions; it is fact!
What is wrong is that you didn't pick up the telephone and call them back after you faxed them the list of services. PICK UP THE PHONE!
Slingshot,
How did the people at Fourniers treat you?
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92 RED/BLACK 5-SPEED
How did the people at Fourniers treat you?
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I spoke with Mark, who was courteous and mentioned they were in the process of changing an NSX T-Belt as we talked and agreed the fax was the way to go on a lengthy list; however, I never received an estimate back.
I guess it is just my hard headedness, but when someone doesn't contact you back, I don't agree the ball is in my court to contact them, and inquire what is going on. It is obvious, after 3 contacts (e-mail, phone, fax), they are not willing to supply the information.
I guess it is just my hard headedness, but when someone doesn't contact you back, I don't agree the ball is in my court to contact them, and inquire what is going on. It is obvious, after 3 contacts (e-mail, phone, fax), they are not willing to supply the information.
That's exactly what it is.
Did your great-great-grandfather have a grudge against Alexander Graham Bell or something?
In-person service businesses are accustomed to the customer phoning them to make appointments and get estimates. If you are too hard-headed to do so, then I guess you won't be able to get your car serviced.
Nonsense. It is obvious that YOU are not willing to pick up the phone to call them.
I would be willing to make a nice-sized wager that I could fax them a list of services similar to yours, call any of them up, and get an estimate over the telephone within 24 hours. Would you like to take that bet? If not, stop complaining - and if you want your car serviced, PICK UP THE DAMN PHONE!
So when do you think DanO will post the DIY on the timing belt?
Originally posted by Slingshot:
So when do you think DanO will post the DIY on the timing belt?
There's a nice DIY on the timing belt in the service manual. If you would like to work on your own car - and that's certainly an option - then it's essential to have one. You can buy one here. And you don't even need to pick up the phone.
However, before undertaking this task, you might want to read the comments about doing it yourself in the FAQ...
[This message has been edited by nsxtasy (edited 10 March 2003).]
Originally posted by nsxtasy:
There's a nice DIY on the timing belt in the service manual. ...And you don't even need to pick up the phone.
LMAO ... thanks Ken ... I have a manual ... glad we can let this go laughing.
So?????
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92 RED/BLACK 5-SPEED
I thought he answered that when he said he spoke with Mark...
Again, if you'd like help at my store, which it really doesn't seem as you do, let me know. And you do not need to be embarassed for me; that was a little rude. My store has an excellent CSI rating. Well above National as all my stores are.
[This message has been edited by Nsxotic (edited 11 March 2003).]
[This message has been edited by Nsxotic (edited 11 March 2003).]
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While I understand your frustration that they did not return your contact, I think you have to be willing to accept that technology is not perfect (and neither are people). There are several reasons your e-mails or faxes may have never actually gotten where they needed to go.
If they did get where they needed to go, someone may have dropped the ball. Things like that happen. What matters is whether or not they are willing to acknowledge the problem and work to satisfy the customer when a mistake like that happens.
Now you have a manager (nsxotic) with the company that owns one of the dealers in question offering to assist you and try to take care of your request. To turn around and insult him / his company without even giving him the chance to help is, in my opininon, unreasonable.
[This message has been edited by Lud (edited 11 March 2003).]
If they did get where they needed to go, someone may have dropped the ball. Things like that happen. What matters is whether or not they are willing to acknowledge the problem and work to satisfy the customer when a mistake like that happens.
Now you have a manager (nsxotic) with the company that owns one of the dealers in question offering to assist you and try to take care of your request. To turn around and insult him / his company without even giving him the chance to help is, in my opininon, unreasonable.
[This message has been edited by Lud (edited 11 March 2003).]
Sorry, I misread the post. I was expecting him to mention Bob. That is the only person I know there. Obviously there is more than one though.
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