Good idea! Tim, would you like us to start a grassroots effort to change their minds?
When I need parts I’m still going to call there first and ask for Tim. Perhaps if the dealership had to turn away lots of callers willing to do business and asking for Tim, they’d see the error of their ways.
Operator: How can I help you?
Caller: Tim, please. I need a lot of parts.
Operator: Oh. He’s no longer with the company.
Caller: Well … that’s disappointing. Guess I’ll go somewhere else.
Operator: I can give you to the parts department.
Caller: No thanks. Bye.
Not that it would change their minds. But it might make them think the decision was short-sighted.
Do away with the internet department? They think the internet is a flash in the pan?