This all happened at the La Habra, CA store (562) 691-6550
So I went to camp out for the PS3 preorder and was 4th in line. Was told that there would be 8 60Gigs so no worry's right? Wrong, the store only got 4 and my place was stolen by a EB games employee. There’s no way anyone besides the three could have ordered ahead of me. They brought five of us to order at a time.
I get a call on the 15th saying that EB games where getting less than expected and I would not get one, so I immediately go to the store to see what’s up. I talk to the assistant manager (John Vay) and he says there getting 4 60gigs I say great I was 4th and he reexamine the list and says wait where only getting 3 PS3’s. It all didn’t sound right so I call the cooperate office and they tell me it’s highly unlikely that the store is getting only 3 and I should talk to the manager. I go in Friday morning and talk with the manager (Daniel Millhouse) and say's I’m not 4th on the list. I told him there’s no possible way anyone was ahead of me except for those 3. I told him to call the other preoders and he can confirm that I was in fact was 4th on the list. He told me if I was unhappy I could get a refund and take my business elsewhere. He also said I was not grantee'd a PS3 at launch and I shouldn’t have sold mine on EBay. WTF I never said or had any intensions of putting it up on eBay. So I call the district manager (Daniel Lopez) and he says he sorry but there’s no way to prove that an employee could have bought a system ahead of us. I told him to call the other preorders ahead of me to verify that in fact I was the 4th and he refused. Complete bullshit and to top it off, the original employee worked that morning taking preorder's (Steve Matthew) was there the entire time pacing back and forth. I call corporate again and they tell me there’s nothing they can do but file a report. How could EB games treat there customers like this???? I camp out and paid the 646.49 up front on preorder and they screw me up the ass.
Cliffnotes: I preorder a PS3, employee’s steal my spot in line, and manager tells me to screw off. District manager tells me there’s no way to prove it, when he can call other customers to ask what place they where in line to prove I’m not lying.
So I went to camp out for the PS3 preorder and was 4th in line. Was told that there would be 8 60Gigs so no worry's right? Wrong, the store only got 4 and my place was stolen by a EB games employee. There’s no way anyone besides the three could have ordered ahead of me. They brought five of us to order at a time.
I get a call on the 15th saying that EB games where getting less than expected and I would not get one, so I immediately go to the store to see what’s up. I talk to the assistant manager (John Vay) and he says there getting 4 60gigs I say great I was 4th and he reexamine the list and says wait where only getting 3 PS3’s. It all didn’t sound right so I call the cooperate office and they tell me it’s highly unlikely that the store is getting only 3 and I should talk to the manager. I go in Friday morning and talk with the manager (Daniel Millhouse) and say's I’m not 4th on the list. I told him there’s no possible way anyone was ahead of me except for those 3. I told him to call the other preoders and he can confirm that I was in fact was 4th on the list. He told me if I was unhappy I could get a refund and take my business elsewhere. He also said I was not grantee'd a PS3 at launch and I shouldn’t have sold mine on EBay. WTF I never said or had any intensions of putting it up on eBay. So I call the district manager (Daniel Lopez) and he says he sorry but there’s no way to prove that an employee could have bought a system ahead of us. I told him to call the other preorders ahead of me to verify that in fact I was the 4th and he refused. Complete bullshit and to top it off, the original employee worked that morning taking preorder's (Steve Matthew) was there the entire time pacing back and forth. I call corporate again and they tell me there’s nothing they can do but file a report. How could EB games treat there customers like this???? I camp out and paid the 646.49 up front on preorder and they screw me up the ass.
Cliffnotes: I preorder a PS3, employee’s steal my spot in line, and manager tells me to screw off. District manager tells me there’s no way to prove it, when he can call other customers to ask what place they where in line to prove I’m not lying.
