Technology? What technology does Honda offer that BMW, Lexus or Chevy don't? I can name many going the other way... Honda's best auto tranny is a 5-speed, the others are at 6, 7 and 8 speeds. BWM offers a F1 manu-matic transmission, Honda doesn't. Each of BMW, Lexus and Chevy make engines with direct injection, Honda doesn't. The Honda J-series V6 is very inferior to its counterparts at BMW, Lexus and Cadillac (same company as Chevy). Both BMW and Chevy offer electronically adjustable (or self adjusting) shocks and sport and race modes for their stability control systems. The Brembo braking system (lifted from the Enzo) on the ZR1 far exceeds anything from Honda. BMW, Chevy and Lexus all make engines with vastly more power that Honda's best. GM, Toyota and BWM all have their own real-time vehicle telemetry systems, Acura uses the Onstar system from GM.
My 05 Acura RL (actually, the wife's) falls into your scenario to a T. In the first 12 months of ownership, our RL was in the shop for nearly 30 days of unscheduled service - nearly 2 weeks for one particular issue. The electronic problems on the new RL (in the first year) are well documented and both Consumer Reports and Car & Driver published scathing reports. As you may or may not know, Acura does NOT provide loaner cars, unlike Lexus, Cadillac and others. Some dealers provide loaners on their own, but it is not a feature of the Acura warranty. So when my RL was laid-up for nearly 2 weeks awaiting for the redesigned central control unit (the unit that controls all accessories such as blinkers, trunk release, wipers, headlights, etc.) my dealer balked at providing a loaner while my car sat waiting for the part to arrive. Other times, when I brought the car in for warranty repairs in the afternoon, if all of the loaners were out, then it was TS for me.
I have a Cadillac SUV - when it goes in for service, I am guaranteed another Cadillac loaner of the same vehicle type (ie, I get a loaner SUV). Cadillac has a program with Enterprise rent-a-car to ensure that there are always loaner cars available. As a person who currently owns $50k+ cars from both Acura and Cadillac, my Cadillac ownership experience has been far better and there is no comparison when it comes to service, Cadillac service wins hands-down.
The last time I took my RL in for regular service, I had to wait for an hour for the dealer shuttle to take me home. And then I had to find my own way back to the dealer in the afternoon to pick up my car. Now ridiculous is that - the owner of the most expensive car that Acura makes is forced to find is own way to the dealer.
I agree with you about having no tolerance for dealing with car problems. That's why I will likely not buy another Acura - at least for a daily driver. Mechanically, the RL has been bullet-proof. Electrically, quite poor.
That's my 2-cents.[/QUOTE]
TC, Having worked for Honda for years and deal directly with many DSm's ( district service managers) even today I canguarantee you if you complain to the service manager about your dislike of the service dept he will handle it ASAP! You will have a loaner and you will be treated correctly. Believe it or not I see your experiences with the Acura Service dept at your local dealer to be very rare! I own a couple car dealerships, I currently have an 07 TL Type-S I took it into my local Acura and had some warranty work completed. They even offered ME a loaner, ride to and from, coffee, donuts, etc etc etc! I could not believe how easy and nice the whole experience was. And I took it in for service under one of my dealers name!!! So it is not like they thought that I owned the car, They took care of everyone like that.
Honda usually prides themselves on taking care of the service customer. CSi ( customer satisfaction index) is very important also to the Service advisor and managers pay. The better they handle the customer the more money they make in bonuses etc.
Try another dealer!!!!
Also as far as Honda electrical systems, The RL is BAD!! I agree! They had alot of issues with 1st year new body RL models. They knew it and redesigned the electrical systems for the new models..
Just some info..:wink: