My NSX is financed through Keypoint Credit Union in California. When I moved from California to North Carolina I received a forwarded statement, so I telephoned them to provide my new address. Instead of changing my address, they put a mail block on my account, so I didn't receive a statement for months. No big deal right? I always pay electoriically through my bank anyway, and I always pay more than the amount due.
Fast forward. I want to pay off my loan so I telephoned to get my balance. Guess what? I don't pass the "security test".
Them: "What's you amount due every month?"
Me: "I don't know because I haven't received statemens for months, but I can tell you how much I pay every month."
Them: "That doesn't count."
Them: "What is you California driver's license number?"
Me: "I don't know. I don't live in California. I live in Norht Carolina. Do you want that number?"
Them: 'No. You don't pass the security test."
Me: "Do you want my Social Security number for identification?"
Them: "No. That's not part of the security test."
Me: "May I speak with your supervisor?"
Supervisor: "I am the supervisor and you don't pass our security test and we can't help you."
Me: "Who is your supervisor?"
Supervisor: "I can't tell you that."
Me: " Can I tell you that the loan is for a car and give you the information regarding a description of the vehicle including the VIN?"
Supervisor: "No. That's not part of the security test."
Me: "Who could I write to resolve this and be able to pass your security test?"
Supervisor: "I can't tell you that."
Me: "What can you do for me?"
Supervisor: "Nothing."
I have been in this endless loop for at least 30 telephone calls. Who would want to pay off my loan balance but me?
This is crazy! :frown: :frown:
Fast forward. I want to pay off my loan so I telephoned to get my balance. Guess what? I don't pass the "security test".
Them: "What's you amount due every month?"
Me: "I don't know because I haven't received statemens for months, but I can tell you how much I pay every month."
Them: "That doesn't count."
Them: "What is you California driver's license number?"
Me: "I don't know. I don't live in California. I live in Norht Carolina. Do you want that number?"
Them: 'No. You don't pass the security test."
Me: "Do you want my Social Security number for identification?"
Them: "No. That's not part of the security test."
Me: "May I speak with your supervisor?"
Supervisor: "I am the supervisor and you don't pass our security test and we can't help you."
Me: "Who is your supervisor?"
Supervisor: "I can't tell you that."
Me: " Can I tell you that the loan is for a car and give you the information regarding a description of the vehicle including the VIN?"
Supervisor: "No. That's not part of the security test."
Me: "Who could I write to resolve this and be able to pass your security test?"
Supervisor: "I can't tell you that."
Me: "What can you do for me?"
Supervisor: "Nothing."
I have been in this endless loop for at least 30 telephone calls. Who would want to pay off my loan balance but me?
This is crazy! :frown: :frown:
Damn...along with his credit...but why don't you just give your old address or CA driver's license to "pass" the test? (although something tells me you already tried that....)
