NSXaholic,
Thanks for the positive support. The Dow Jones newswire echoes that of everyone on Wall Street. After giving up wage concessions for seven and a half years, to save United and now losing 80k is a painstaking reality we will have to live with I guess… As for all of you that have Frequent Flyer Miles or other special flight packages, we were told they would continue to honor them. However, they may make adjustments because of some change in servicing flights/routes. Here is a generic version of the letter being sent out to Mileage Plus Members from the CEO. I hope this helps explain some things for you.
Email/Letter to U.S Mileage Plus Members
Dear Jane Doe,
I want to share some important news with you about the steps we are taking to change the way we do business and better serve your needs.
In the past several months, we told you about the efforts we have been making to bring our costs in line with revenues that have fallen dramatically as the airline industry has changed. United Airlines has filed to reorganize under Chapter 11 of the U.S. Bankruptcy Code in order to make the fundamental changes necessary to remain one of the world’s premier airlines. While United undergoes reorganization, please know that our commitment to providing you with safe and reliable service remains unchanged.
During this process, United will continue to operate around the world. We will honor tickets and will maintain our refund and exchange policies. We remain ready to meet your travel needs and you can continue to count on the level of service you have come to expect from United.
As a member of Mileage Plus you can continue to accrue miles on United and Star Alliance carriers and with Mileage Plus partners as usual. Miles previously earned in the program remain in your account, and award travel remains available as always. Other products and services, such as Red Carpet Clubs, EasyUpdate and EasyCheck-in remain available to meet your travel needs.
The decision to take this course of action was not an easy one. But it will ultimately enable United to remain competitive and better serve you for the long-term. We will continue to keep you informed of significant news at United. I also invite you to visit our web site at
www.united.com for the latest news and information.
On behalf of all United employees worldwide, we appreciate your continued support and loyalty.
Sincerely,
Glenn F. Tilton
Chairman, President and CEO
If you would like to receive a copy of the notice of commencement of United's Chapter 11 cases, which, among other things, provides information about meetings of creditors, deadlines for filing proofs of claim, and case management and notice procedures, you may do so by visiting
www.pd-ual.com or by contacting the Poorman-Douglas Corporation at 1-877-752-5527 or 503-277-7999.