Originally posted by ilya:
For example, established resources such as MSN Carpoint:
http://carpoint.msn.com/vip/UsedRelOver/Chevrolet/Corvette/Used.asp
There's a flaw in their methodology. They show the most recent years (of Corvettes, in this case) as more reliable than the previous years. That's ALWAYS going to be the case. A seven-year-old car has a greater frequency of problems than a two-year-old car. So showing that the newer cars are more reliable than the older cars doesn't really "prove" that they are better built or anything like that.
More specifically, I mentioned that Consumer Reports evaluates 14 different systems on the car, to determine how reliable a car is. This is how they do it. For each system, they report the percentage of survey respondents who reported problems during the previous year that were deemed serious on account of cost, failure, compromised safety, or downtime. They report them in one of five categories:
1 - 2.0% or less
2 - 2.0% to 5.0%
3 - 5.0% to 9.3%
4 - 9.3% to 14.8%
5 - more than 14.8%
They then provide information on the average car model (all cars). For example, in the brakes, the average '01 is category 1; the average '00 is category 2; the average '97-99 is category 3; and the average '94-96 is category 4. As you can see, the average car is going to have more brake problems when it's older than when it's new. And if a particular model of '94 car has brake problems reported as category 3, that's actually better than the average car.
The difference between Consumer Reports and MSN Carpoint is that CR then compares all of these ratings with the average car of that age. Thus when they are reporting the overall reliability of a '94 car model, they are comparing it with all other '94 cars. MSN Carpoint is comparing reliability with the '95 and '96 etc so of course the reliability of the newer cars is almost always going to look like it's better, just because the cars are newer (and not even necessarily because they're better).
Originally posted by ilya:
Information on how their research is conducted:
http://carpoint.msn.com/home/reliability_ratingsinfo.asp
They weren't very specific about where their ratings come from or how they're calculated. They take calls from mechanics to help them with problems. Does that mean that mechanics who don't call them don't get tabulated? If a dealer mechanic calls his Techline, does that get included? If a mechanic knows what is wrong and how to fix it and doesn't call, does that not get included?
Sorry, I don't mean to pick them apart; I feel that the more data points, the better. But it's still not clear in my head what their methodology is.
Originally posted by ilya:
I agree that Corvettes are not in the same league in reliability as most cars at the top of their class: Lexus, Toyota, Honda. I see them of average reliability, which is commendable for an American sports car.
I think they're improving, which is a good thing. But the reliability of
all cars are improving. It's only relatively recently that manufacturers (ALL brands) are paying a lot of attention to quality - mostly since Japanese import share rose dramatically in the late seventies and eighties.
Originally posted by ilya:
As you mentioned, Consumer Reports found the first year model C5s of average reliability. I wonder what may have changed in 99 to drop the car in their reliability rankings?
Second year, not first year; I believe the '97 C5 was its first year. Anyway, looking at specific problem areas, here are the frequency of trouble category (as shown above, with 1 the best) reported for each of the four years 98/99/00/01, for the average car model and for the Corvette:
Engine
Average car 2/1/1/1
Corvette 2/2/2/1
Cooling
Average car 1/1/1/1
Corvette 1/2/1/1
Fuel
Average car 2/2/2/1
Corvette 3/2/2/3
Ignition
Average car 1/1/1/1
Corvette 2/2/1/1
Transmission
Average car 2/2/1/1
Corvette 2/3/2/1
Electrical
Average car 3/3/2/2
Corvette 4/5/3/2
A/C
Average car 2/2/1/1
Corvette 2/3/1/1
Suspension
Average car 2/2/2/1
Corvette 2/2/1/1
Brakes
Average car 3/3/2/1
Corvette 3/3/2/1
Exhaust
Average car 1/1/1/1
Corvette 2/2/1/1
Paint/trim/rust
Average car 2/2/1/1
Corvette 2/1/1/1
Body integrity
Average car 3/3/3/2
Corvette 3/4/4/2
Power equipment
Average car 3/3/2/2
Corvette 3/5/3/2
Body hardware
Average car 3/3/3/2
Corvette 3/4/3/1
Thus you can see that the '99 had more frequent serious repairs than the '98 in quite a few areas (cooling, transmission, electrical, A/C, body integrity, power equipment, and body hardware), and less frequent in only a couple (fuel, paint/trim/rust). You would generally expect a newer model year to have the same or less frequent repairs in all areas.
Originally posted by ilya:
BTW- I was doing some searching and came across this interesting article about Consumer Reports. This is not to devalue them in any way, as they are still considered the status quo, but I found it an interesting read.
http://www.allpar.com/cr.html
There are a lot of people who just don't like Consumer Reports, and try to come up with reasons why their survey reports are wrong. But all of those accusations rely on an assumption that the magazine readers (and, more specifically, those who respond to their surveys) report differently than the general public. However, their reported reliability results are generally extremely consistent with those reported by other respected organizations, such as the surveys at five years of ownership conducted by J. D. Power and Associates. Furthermore, in an example like this, you would need to come up with a reason why the Corvette owners who respond to the CR survey are less representative than the owners of the other cars who respond to the CR survey. And that just doesn't make any sense to me.
Bottom line is that the Corvette's reliability (based on the Consumer Reports data) is actually not that bad - not great, but better than some other car models (some of which are rated below average for ALL of the past four years). And that in itself should be good news for Vette fans.
[This message has been edited by nsxtasy (edited 19 June 2002).]