I did a refi and a HELOC with them about a year ago. Best banking experience I have ever had. Everything was on line and very easy to track. Think TurboTax and you get the idea. Even the appraisal was virtual. They sent all the documentation to the house to review before signing and sent someone to the house to conduct the signing. I have been through 7 different purchases, re-fi, etc and this was far and away the best.
Down sides - they are very restrictive in who they will take and how much they will loan/give you on the virtual appraisal.