This is going to be slightly long winded, but I need to vent and need advice as I'm EXTREMELY furious. As most of you know, I don't go into much personal detail online, but I'm so angry and I really need some help.
Here's the story. Almost a year ago, I purchased my very first house, by myself. I had it built the way I wanted it and all went fairly well. A week prior to closing, I walked into my neighborhood BestBuy, bought a refrigerator, and a nice LG washer/dryer pair.
The 2nd or 3rd day after closing, the first thing to enter my house was the refrigerator, a nice Saturday morning, as I recall. A few weeks later, I started noticing coming home late, water on my floor. I ended up calling BestBuy down the street and we had a nice conversation. I explained some details and we concluded there was "air in the lines" as the house was brand new and I had an advanced water filtration/softener system. I was told to "give it a few weeks" to go away. I gave it 2 weeks, called the store back, was directed to 1-888-BEST-BUY and then an appliance specialist.
Speaking to the appliance specialist, I was told, you are now past your 30 days BestBuy warranty, you need to contact the manufacturer, Whirlpool. My immediate reaction was why, I called BestBuy about this within 30 days and was told it was normal and would go away. It has not, and now you are blowing me off and not taking responsibility for the defective refrigerator.
Skip ahead a few weeks, BestBuy tech comes out on a Saturday, looks at it, orders a part. A few more weeks go by, he comes back to install part, realizes part is wrong and he needs to order another door. The model is no longer sold, so they will have to make it. Ok, 6-8 weeks. 3 months later, I get a call, we have the door, when can we come install it. Set up a time Saturday, tech is a no show. Call Monday and we are on again for next Saturday. Again, no show. Call Monday and they reschedule again but our schedules don't line up. This goes back and forth and then the door disappears. The will have to order the door again, 6-8 weeks. No, I visit the store and talk to the store manager, and after raising my voice for 30 minutes, he agrees to have the refrigerator replaced. They will contact me. No such luck. I call and call, nothing gets done. Store manager is no longer there. Call customer service, raise my voice, give attitude, get to a "supervisor" that is a customer service specialist. She tells me that she will have the issue resolved in 2 weeks or it will be replaced. I get her name number, etc. etc. 2 weeks later, I call her several times. I finally get her and I'm told she can not replace it, I have to wait. Of course I'm furious and I call the store, customer service, everyone to complain. I'm put off for a few more days, then finally I get a call, the door is here. Ok, so they come out Saturday to install it and it's the wrong door!!!! I call Whirlpool and they come out and look at it and tell me it's the wrong door, we can order you another one, 6-8 weeks.
My problem is my warranty expires in 2 weeks. I do not want to go over a year with this issue. I call BestBuy and voice my frustration. I'm told they can only replace it if Whirlpool authorizes it. I take their legal information, because I'm ready to escalate this matter.
I call Whirlpool and they tell me they are not responsible for BestBuy's error in putting the wrong door on. They tell me good luck, byebye.
So, now I'm so frustrated, I want to take legal action, because I believe in what's right is right, and what's wrong is wrong. I have never asked for a replacement until 3 months ago when waiting for a new door started getting old. I asked for store credit, so I can go to BestBuy and spend more money and buy and replacement. I've been shot down, lied to, and I feel extremely disrespected.
If I was better off, I would do something outrageous to catch some media attention. Give out CircuitCity gift cards or something.
Please help, I feel like BestBuy has taken advantage of me. I just want what I paid for, a working refrigerator. Is that asking too much?
