nsxtasy said:
Second, I'm not sure whether ejection from the NSX Club of America is an appropriate response, and I'm not sure whether that would accomplish anything more than public embarrassment, which strikes me as counter-productive and petty.
The 'counter-productive and petty' comment does not sound appropriate levied at the posters in this thread. The MJ/Dali complaints and grievances have a long history in the NSX community. We see plenty on NSXprime and even more go unheard because many NSX folks do not post on the boards. When considering just the content posted on NSXprime, even prior to this latest incident, the problems are widespread and should warrant action. What bothers me the most about this situation is that even before this latest thread, there are a number of folks that are more than willing to defend Dali solely because they themselves were not harmed financially or otherwise by the actions/inactions of Dali. This is another example of why both sides should be heard. Just as some are accused of reaching a guilty verdict hastily, just as many are willing to reach a not guilty decisision and then condemn the victims. Even though MJ is a personal friend to some on this board and treated many(including myself) of us well, this does not excuse the long-running pattern of indiscretions. I personally have had a number of transactions with Dali that were without problems. However, after seeing complaints regularly arise for years and hearing many other complaints from owners that don't make it onto the forum, there is no way that I would minimize the seriousness of others' problems because I somehow managed to slip through unscathed. As someone who takes the business quite seriously, whether a customer has paid $30 or $3000, each one deserves respectful and fair treatment. Anything short of that is not excusable.
A more pragmatic view the situation reveals a business that feels it is above having to explain itself. It just so happens that this latest incident 'sounds' egregious enough that the community pays more attention to it. However, there are many others that have been left swinging in the wind over the years. Even though most had less money at risk, it is my belief that each incident is just as serious as the latest.
As per Ken's suggestion of pursuing action with the Better Business Bureau, I have to disagree. Being familiar with the BBB, I do not believe that is the proper avenue. Though success with the BBB is not unheard of, so who knows... I do not personally endorse kicking someone out of NSXCA. However, simply because embarrassment may result, that certainly does not mean it may not be warranted.
If a jeweler has provided my family fantastic service and top-notch jewelry for many years, has he earned the right to rip-off or deceive my neighbor? Further, do I have the right to tell my neighbor to stop complaining because I have received great service for years and his complaints are not valid because (this jeweler who selectively provides good service) has not harmed me? These rhetorical questions are not aimed at any one person in this thread, but at a popular sentiment that has been expressed over the past couple of years.
I believe each one of us needs to understand that there is not one person out there that is more important than another. This is true for newcomers to the community as well as those who have been around since the beginning. Poor treatment of one person should never be excused by the good treatment of another.