Re: Some NSX parts for sale
Make a good piont but I think scorp has hit the nail on the head with this. Also I have a lot of NSX customers who were happy with their products they have bought from me. Although Im very well versed on dealing people ina very profesional level, yes you are right this could have been handeled better in many ways. I can not satisfy every one.
I have to agree with Ponyboy... your Ebay listing said "Complete Kit with all parts" and it DID NOT have all the parts - you just admitted that above. Therefore, to try and charge a restocking fee (of which 30% is outrageous especially for an item that is already used to begin with!) is absurd. After all, Pony didn't decided that he didn't want it - it was not as advertised and he was waiting for you to make good. This is your bad, not Ponyboy's. Had it been a complete kit with all parts, then he wouldn't have to return it.
I think you have two choices here...
1. You purchase the parts from Sumit Racing to make it work and send them to Ponyboy.
2. Full refund to Ponyboy
You should have advertised it as an "almost complete" kit and listed the needed items to make it work and then you wouldn't have this problem. That was your mistake, not Ponyboy's.
BTW: I have never met either you or Ponyboy. This is an objective view of what you advertised, what he got, and how you are handling the post sale support. Shame on you! Karma is a Bitch!
Make a good piont but I think scorp has hit the nail on the head with this. Also I have a lot of NSX customers who were happy with their products they have bought from me. Although Im very well versed on dealing people ina very profesional level, yes you are right this could have been handeled better in many ways. I can not satisfy every one.