Burnt by SBC DSL!!!

[91 X]

I guess it's my fault for not reading the fine print, but I guess I'm more pissed that it wasn't a DISCLAIMER in bold print rather then hidden in the fine print...Anyways, I signed up for SBC Yahoo DSL a few months ago and have enjoyed the service, lightning fast, no problems, BUT I am moving to a new house about 30 miles away and will be in between homes for a couple months(sold current home last month, closes on June 30 and new home won't be ready til late August) so I called to see what I need to do to transfer and the lady asked where I was moving to and then informed me that they(SBC) are not in that territory so I had to cancel.....AND PAY $200 cancelation fee!!! WTF!!!??? I talked to one of the managers and got no where, so I guess I'm screwed!!!....moral of the story, READ THE FINE PRINT and don't assume that a P.O.S. DSL provider is in a city less then 30 miles away... :frown:

F' SBC!!!

 

[mickeylex]

That's too bad that you can't get DSL in your new location. Its also too bad that you have to pay the early termination fee. Are you more upset at yourself for not reading the contract completely or are you more upset that there is an early termination fee? Sounds like some of both. It doesn't seem right that you say "F'SBC" and "burnt by SBC DSL" because you are now required to live out the contract you agreed to. I have SBC DSL and I'm very satisfied. I couldn't imagine not having DSL and not having WiFi running in the house. Maybe you can get cable internet at your new location.

 

[91 X]

actually I'm more upset that when you sign up they don't tell you that they are not in every city in So Cal, I assumed that they were like any other ISP that could go anywhere...Thats what I get for ASSuming...I guess the city I'm moving to is Verizon "territory" and SBC can't go there...It just sucks that I have to pay for something and get nothing!!! My fault for assuming, their fault for not being a bit more honest about coverage areas and what not...I think If someone moves to an area that they are not in, the early termination fee should be waived, but I guess multi-billion dollar companies need every penny they can get. :biggrin:

 

[flaminio]

How much would it cost to just leave it on, until the early cancellation period expires? You might be able to save a few bucks that way.

Otherwise, you're hosed. Always read the fine print.

 

[mickeylex]

Bob has a good point. It might be cheaper to let your contract ride out depending on how many months you have left. For example, if you have the $24.95/mo DSL (which is what I have), then that's eight (8) months of service value for the $200 ETF.

 

[queenlives]

Bob has a good point. It might be cheaper to let your contract ride out depending on how many months you have left. For example, if you have the $24.95/mo DSL (which is what I have), then that's eight (8) months of service value for the $200 ETF.

indeed, this may be the best approach... it'll be interesting to see if he:

* has the dsl tied to a specific phone # in the house he's leaving (as we do but don't know if everyone is the same)

if so,

* is required to discontinue the # he is leaving, although he won't be there might he leave it active, have the bill sent to his new home so new residents don't "borrow" his account

* if he has to discontinue the phone # he's leaving, is it possible to leave the dsl portion active?

sounds like early termination fees to me

good luck, let us know what is final resolution.

hal

 

[Casper91]

I feel our pain Mark.
It's the same story with other providers. Guess you'll have to ask for $200 off the next NSX you buy. :wink:

Watch out for cell providers too - they are a bunch of used car salesmen.

 

[paladin]

You've got a couple options.
(1) leave the line on. they cant have dsl on a line without an active telephone number, so figure out how much you're paying for basic phone/dsl and multiply it by how long you have left. if its < 200, thats certainly an option.

(2)Transfer the line to someone else. SBC DSL is available pretty much everywhere. it sounds like your problem is that Verizon owns the circuits down there, and wont have to let sbc pipe any circuits there.
However, you can transfer the dsl connection to pretty much anyone in CA without the charge that is on an sbc network.

Yea, sbc's a pain, but the way they price DSL small isp's cant afford to keep up.