It's no secret that we bit off more than we could chew this year. It started with building and campaigning an NSX at the 90th Annual Pikes Peak International Hillclimb. Then we decided it was time to move into a larger shop. Pair that with record sales, without the infrastructure to support the increased business, and things got a little frantic.
As such, we lost a lot of time in logistics on many fronts. Our customer service dropped as a result, because the shop devoted so much time into trying to "work", that customer communications fell by the wayside. Customers have gotten upset because we've had their cars for quite awhile, with little communcation, especially over the past month. The Pikes Peak madness is over, and we are back at it, harder than ever.
We are working 14 hour days, seven days a week to catch up. Currently, I am the only one performing engine builds, installations, and tuning. This is great news, except that I am only human, and can only work so many hours in a day. The work is being executed to exacting standards, and will be worth the extra wait.
We have hired back a long-time LoveFab employee to help with day to day operations, which will be a tremendous time saver. The fabrication side is going strong, and will continue to grow. We have several new products that we will be launching after successful testing at Pikes Peak.
I have been in touch with everyone regarding their builds, but is there something else I can do to help? For instance, start an individual thread for each build, and catalog what has been completed on that build? I generally have this going via email already, but am more asking for advice on how to save face with NSXPrime. Please bear in mind that I have to actually "work" to get these projects done; so I can't be on here every minute of every day.
We've worked tirelessly for a decade to get where we are at, and we don't want to ruin it all with a badly organized "growth year".
Thanks guys, and apologies to those who have been upset. We are working as hard as we can to get the work done right, the first time. Please contact me for anything.
Cody Loveland, President
LoveFab, Inc.
As such, we lost a lot of time in logistics on many fronts. Our customer service dropped as a result, because the shop devoted so much time into trying to "work", that customer communications fell by the wayside. Customers have gotten upset because we've had their cars for quite awhile, with little communcation, especially over the past month. The Pikes Peak madness is over, and we are back at it, harder than ever.
We are working 14 hour days, seven days a week to catch up. Currently, I am the only one performing engine builds, installations, and tuning. This is great news, except that I am only human, and can only work so many hours in a day. The work is being executed to exacting standards, and will be worth the extra wait.
We have hired back a long-time LoveFab employee to help with day to day operations, which will be a tremendous time saver. The fabrication side is going strong, and will continue to grow. We have several new products that we will be launching after successful testing at Pikes Peak.
I have been in touch with everyone regarding their builds, but is there something else I can do to help? For instance, start an individual thread for each build, and catalog what has been completed on that build? I generally have this going via email already, but am more asking for advice on how to save face with NSXPrime. Please bear in mind that I have to actually "work" to get these projects done; so I can't be on here every minute of every day.
We've worked tirelessly for a decade to get where we are at, and we don't want to ruin it all with a badly organized "growth year".
Thanks guys, and apologies to those who have been upset. We are working as hard as we can to get the work done right, the first time. Please contact me for anything.
Cody Loveland, President
LoveFab, Inc.