'I was passing on info seen in another discussion and what I was told when I called Top Shop.'
Yes, and I thought it prudent to reflect the ACTUAL cost quoted as of 6/27/03 in person by the owner, Terry.
'It seems your complaint is not about the quality of the work but the fact they could not get to it. '
Actually it is both; and more. I had a panel replaced by TS 2 years ago which did not have a great color match and did not use the same stitching as it had originally. I spoke to this when I originally wrote they "would stitch the seats with the original stitching which Top Shop had used a different non NSX stitch and match the panels when they were done". Maybe you missed that.
Regarding not getting to it, I went to the shop with the car and pointed out exactly what I wanted done and that I would have the car available for two days en toto in order to verify that they indeed would be able to have enough time to get the job done. In fact, as I pointed out, I called earlier in the week verifying this. But what is really frustrating is the fact that I had taken time (=$) away from my practice in order to have this done without any problems, and of course they created a problem where there should not have been one. Just piss poor customer service.
'As you never actually had the work done it's likely hard to say what they would have charged. '
See above.
At any rate, one can compare pricing etc now with Verdonne's...I am picking up my car today at Basch Acura and will ask what his experience has been with both shops in the past. I have to ask him about a recommendation for an audio shop anyway...
You needn't. I can vouch for their work as I picked up the seat today and can say that they did a FANTASTIC job without qualification. The leather work looks factory original, the color match and finish is near flawless, the cost is half of what TS quoth, it was done in less than half the time TS requires and I could not ask for a more pleasant, professional group of folks to work with. Thank you Verdone for a job well done at a time when I needed it!