Hi Quy,
Let's post our whole chatlog:
Hey Quy
I called Canada Post via Hangouts dialer (apparently I can call Canadian numbers for free using WiFi); Anyway, I explained to them the situation and asked what happened but what they told me was that the package was already delivered to the accepting person and signed for it; therefore they cannot get the item and redeliver. Also, since there was no insurance (because the package was under $200); they cannot do anything anymore. Also, they said that the person who signed for it, signed the full name with a signature.
Thanks
and as i mentioned to you before it was not delivered to my household and it was not me that signed it, i uploaded the picture of the signature for you to see
you realize how badly you screwed me here? your just going to give up and i have no means of recovering my lost funds
your telling me straight up i got scammed and your not going to do anything about it, you left it to the last dead minute because you were lazy and didnt help when i asked several times
Quy
i wish you would have helped me when i requested it 3 times. The only reply you gave me was 'it was sent, thanks' thats all i got , you forced me to to go to my credit card company and i could not cancel the dispute it doesnt work that way over here, understand that your unwillingness to help me as the seller the only person who can initiate the problem threw me to a dead end. again i supported a vendor and i am legit screwed look at the signature again i will upload it for you once more, its 2 squares and a line
these things happen all the time with overseas shipping, you did nothing to help me. I am ready to chalk this up as a loss its not worth my time anymore, look back at all our messages and emails , you were very hesitant and you ONLY wanted to replace the missing package when i opened the dispute and you gave me a reply of 'it doesnt make me want to do the right thing' you have any idea how bad that looks and sounds?
me opening the dispute was the only way you did anything , this was your doing, im going to stop here its not worth my time anymore and honestly this has been nothing but sad seeing a vendor on prime not wanting to help the customer
Quy
Originally Posted by SpeedyPartsJapan
Originally Posted by 350ztoronto
yes i uploaded the signature to you , if your going to just ditch this situation like you did forcing me to open a dispute then i'll have no choice to give you a review based off this, im at a dead end cause canada post can't help the buyer do anything only the seller can initiate that , which i asked you and you did not forcing me to open the dispute you did not help me; your customer. I did not receive or sign for any item, i supposed a vendor on prime and am out 120$ and you did NOTHING to help or investigate this.
is this how you want to end this?
Quy
Originally Posted by SpeedyPartsJapan
Originally Posted by 350ztoronto
i will need help again , only the seller can contact canada post regarding this issue, i have notified by my credit card company i will not be refunded my money because canada post delivered it to someone else and they drew 2 squares and a line for a signature and i am totally helpless yet again
Quy
Originally Posted by SpeedyPartsJapan
Hi Quy
Please do understand that I operate with Tokyo time and not Canadian time. So when you say I am not doing anything, it is probably because I am sleeping.
BTW here is the slip:
[REMOVED since it showed address]
We sent it out to the right address, we sent out the right item, it was not in our control whether of Canada Posts' responsibilities.
According to Canada Post, THINH PHUNG signed for the item. Whether it is your signature, that I cannot tell; but if your name shows as it is, then it shows as delivered to us.
From everything on our side, looks like you received your item on March 9th:
[TABLE="class: cms_table, width: 100%"]
<tbody>[TR="class: cms_table_odd"]
[TD]2018/03/09[/TD]
[TD]13:13[/TD]
[TD][/TD]
[TD]Signature image recorded for Online viewing[/TD]
[TD][/TD]
[TD]THINH PHUNG
[/TD]
[/TR]
</tbody>[/TABLE]
Please remove the claim so I can find a remedy, such as send you a replacement; but if you continue the dispute; I will also send all this information in; and it also looks to them that you received the item.
Thanks
Hi Quy,
Canada Post shows the signature but it shows a full signature. You can view the signature off their website and it shows as a full signature rather than two boxes and a line.
Thanks
Sent from my SM-N950W using Tapatalk
Hi,
I kindly requested you to remove the dispute so I can send you a replacement; though you didn't.
I cannot contact Canada Post as I am not in Canada nor have any way to contact them. Should I email them? Can you give me their email? I cannot call them as I do not have access to international calls.
I will try to help you out with this but I actually don't know how much help it will be.
Anyway, if you can give me their information that would be helpful.
Thanks
Sent from my SM-N950W using Tapatalk
Let's also post Canada Post's delivery notification:
[h=1]Delivery status: delivered[/h]<track-page-actions _ngcontent-c16="" _nghost-c19="" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px;"><track-link-action _ngcontent-c19="" _nghost-c28="" style="box-sizing: border-box;">Link
[h=5]Copy the link below to get direct access to this page.[/h]<textarea _ngcontent-c28="" id="linkTxtArea" readonly="true" rows="1" style="box-sizing: border-box; color: rgb(8, 124, 192); font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: 12px; line-height: inherit; font-family: inherit; margin: 0px; overflow: auto; height: 80px; min-height: 50px; -webkit-appearance: none; border-radius: 3px; background-color: rgb(221, 221, 221); border-color: rgb(204, 204, 204); box-shadow: rgba(0, 0, 0, 0.1) 0px 1px 2px inset; display: block; padding: 10px 17px; width: 258px; transition: all 0.15s linear; max-width: 100%;"></textarea>
</track-link-action>Print<email-result-action _ngcontent-c19="" _nghost-c29="" style="box-sizing: border-box;">Email</email-result-action>
</track-page-actions><track-progress-bar _ngcontent-c16="" _nghost-c21="" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px;">[h=3]Delivered[/h]A partially-filled bar that says Notice leftindicates that we were unable to deliver the item as expected. We'll tell you where and when to pick up your item when the information is available.
A partially-filled bar that says Ready for pickup indicates that your item is available for pickup at a post office. Check the delivery progress below for details.
A fully green Delivered bar indicates your item has been successfully delivered.
Accepted
Delivered
Date received
2018/03/08
2018/03/09
</track-progress-bar><track-delivery-details _ngcontent-c16="" _nghost-c22="" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px;">[h=3]Delivery details[/h]<track-service-type _ngcontent-c22="" _nghost-c32="" style="box-sizing: border-box;">ServiceInternational Inbound Courier
</track-service-type><track-features-options _ngcontent-c22="" _nghost-c33="" style="box-sizing: border-box;">Features and Options
Signature Required
</track-features-options><track-expected-delivery _ngcontent-c22="" _nghost-c34="" style="box-sizing: border-box;">Expected Delivery
2018/03/09
</track-expected-delivery><track-cod-remit-item _ngcontent-c22="" _nghost-c35="" style="box-sizing: border-box;"></track-cod-remit-item><track-original-return-item-number _ngcontent-c22="" _nghost-c36="" style="box-sizing: border-box;"></track-original-return-item-number><track-reference-numbers _ngcontent-c22="" _nghost-c37="" style="box-sizing: border-box;"></track-reference-numbers><track-standard-date _ngcontent-c22="" _nghost-c38="" style="box-sizing: border-box;">Delivery Standard Date
</track-standard-date><track-delivery-certificate _ngcontent-c22="" _nghost-c39="" style="box-sizing: border-box;">Get Delivery Certificate
</track-delivery-certificate>
</track-delivery-details><track-progress-table _ngcontent-c16="" _nghost-c25="" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Roboto, sans-serif; font-size: 14px;">[h=3]Delivery progress[/h]This is the most up-to-date information available.
[TABLE="width: 6"]
<thead _ngcontent-c25="" style="box-sizing: border-box; background-image: none; background-position: 0px 0px; background-size: initial; background-repeat: repeat; background-attachment: scroll; background-origin: initial; background-clip: initial; font-weight: bold; border-bottom: 4px solid rgb(229, 229, 228);">[TR]
[TH="align: left"]Date[/TH]
[TH="align: left"]Time[/TH]
[TH="align: left"]Location
Our shipping routes are based on the location of our facilities and the destination. For international items, we rely on the postal carriers in foreign countries to provide us with delivery information.
[/TH]
[TH="align: left"]Description[/TH]
[TH="align: left"]
Retail Location[/TH]
[TH="align: left"]
Signatory Name[/TH]
[/TR]
</thead><tbody _ngcontent-c25="" id="trackprogresstable:tbody_element" style="box-sizing: border-box;">[TR]
[TD]2018/03/09[/TD]
[TD]13:13[/TD]
[TD][/TD]
[TD]Signature image recorded for Online viewing[/TD]
[TD][/TD]
[TD]
THINH PHUNG
[/TD]
[/TR]
[TR]
[TD]2018/03/09[/TD]
[TD]13:13[/TD]
[TD]SCARBOROUGH,ON[/TD]
[TD]Delivered[/TD]
[TD][/TD]
[TD]
[/TD]
[/TR]
[TR]
[TD]2018/03/09[/TD]
[TD]10:20[/TD]
[TD]SCARBOROUGH,ON[/TD]
[TD]Item out for delivery
[/TD]
[TD][/TD]
[TD]
[/TD]
[/TR]
[TR]
[TD]2018/03/09[/TD]
[TD]05:27[/TD]
[TD]SCARBOROUGH,ON[/TD]
[TD]Item processed
[/TD]
[TD][/TD]
[TD]
[/TD]
[/TR]
[TR]
[TD]2018/03/08[/TD]
[TD]15:26[/TD]
[TD]MISSISSAUGA,ON[/TD]
[TD]Item processed[/TD]
[TD][/TD]
[TD]
[/TD]
[/TR]
[TR]
[TD]2018/03/08[/TD]
[TD]10:25[/TD]
[TD]MISSISSAUGA,ON[/TD]
[TD]Item was released by Customs and is now with Canada Post for processing[/TD]
[TD][/TD]
[TD]
[/TD]
[/TR]
[TR]
[TD]2018/03/08[/TD]
[TD]10:15[/TD]
[TD]MISSISSAUGA,ON[/TD]
[TD]Item has arrived in Canada and was sent for further processing.[/TD]
[TD][/TD]
[TD]
[/TD]
[/TR]
[TR]
[TD]2018/03/07[/TD]
[TD]15:20[/TD]
[TD]JPTYOH, Japan[/TD]
[TD]International item has left originating country and is en route to Canada[/TD]
[TD][/TD]
[TD]
[/TD]
[/TR]
[TR]
[TD]2018/03/05[/TD]
[TD]12:35[/TD]
[TD]1008799, Japan[/TD]
[TD]International item mailed in originating country[/TD]
[/TR]
</tbody>[/TABLE]
</track-progress-table>Also, Let's match the name of the original buyer to the person who signed for it.
[Attachment REMOVED since it showed partial address]
I asked you to cancel the dispute so I can send you a replacement; but you didn't; So I had to just let it play out.
Thanks!