Sure there are a handfull of great Acura dealers and individuals at those dealers, but based on my experiences I believe the network as a whole is in serious decline. I cannot idenfity anything except the logo which differentiates most Acura dealers from most Honda (or Ford or Chrysler or Mazda or Nissan or Toyota or GM) dealers these days.
In my area, the Ford and Chrysler and Mazda and Nissan and Toyota and GM dealers have upgraded their service dramatically, often offering services such as while-you-wait oil changes, rides to/from the train station, free car washes with service, etc., as well as treating owners with more respect than in times past.
The nine Acura dealers (along with those of other upscale marques) here usually offer services beyond those, such as free loaners (usually newish Acuras), free coffee and snacks, nicer customer lounges, free car washes even when not being serviced, etc.
I realize that not all dealers are the same. And I agree with Lud that Acura needs to do a better job in the area of consistency. IMO you have a better chance of getting treated like a king at a Lexus dealer than at an Acura dealer, and Acura needs to do something about that. But I don't think it's appropriate to deride all dealers for the inadequacies of a few of them.