There are great shops down in OC. You can find a ton of threads about the shops down there. However, it is a bit of a drive and when I have to get the car serviced in SFV, I go to Keyes Acura. Check out the pix of their dealership in
my gallery. They have a great underground and air conditioned facility. Talk to Josh Jacob to get scheduled in...
Here's my experience with Keyes Acura and "Josh".
2 days after receiving my 2002 NSX, I make an appointment with Keyes to take my NSX in for an alignment and oil change. "Josh" tells me that he is the NSX specialist and he loves them so much he is going to buy one someday.
I arrive at the appointed time and…
1) waited for 2 hours before they even started on my car.
2) Another hour later, I ask "Josh" if they’ve changed the oil yet? He replys, "Yes!"
3) 45 minutes later, "Josh" comes up to me and says they can't align my car to specs. So, I walk out to the Tech to ask what the problem is. The Tech looks at me like, "What?" (Apparently, there was no problem.)
4) So, as I turn around to walk out of the shop, I look at the oil filter… and it's dirty. So I ask "Josh", "Are you sure they changed the oil?... the filter is dirty!" He yells across the shop area to another Tech and asks, "Hey, did you change the Oil on this NSX?" The Tech replies, "What... did you want the oil changed, too?"
5) When the bill came, I noticed that "Josh" had charged $250 for the alignment. That's like double what it should cost. (Even a rip-off dealership like Acura 101West only charges $125.)
After all that, I couldn't help myself… I told "Josh" that, "If he didn't know for sure if the oil had been changed, he should have found out before answering the question." I added, "I almost drive out of here and paid for an oil change that I didn't get, plus, what's worse, I could have put extra mileage on a $30,000 NSX motor in need of an oil change."
After talking with the service manager, they changed the alignment from $250 to $125 and gave me a coupon for a free oil change on my next visit.
I haven't been back… and don't plan on ever going back.
Recommendation: DO NOT take your car to Keyes Acura. GO TO AUTOWAVE in Huntington Beach for service. If you're in the SFV and all you need is a simple oil change, go to Automotive Instincts (8602 Lindley Ave. in Northridge.)
.