It was personally not the best of experiences dealing with this vendor. He does not accept/honor refunds from unhappy customers. My "replacements" are unopened sitting in the junk pile in the garage. Sorry to hear about your experiences with the product.+1 it was fine for 2 weeks now it fails to hold the trunk up, it fell on my head what a horrible way of finding out the struts were duds.
I had such a lousy experience with this vendor and parts that i'm willing to give my "trunk struts" away for free. PM me.
I guess i'm not the only one. See this here.
http://www.nsxprime.com/forums/showthread.php?t=136744