I have been going to Acura of Las Vegas (formerly Falconi) for about 10 years, and have bought three cars from them. Unfortunately I need to find another place to service my NSX and Honda Accord. Allow me to provide a little background on why I need to change auto service providers.
I had some work done on the NSX several months ago; rear brakes and some other things along with an oil change. After driving the car a bit I noticed the car is running a little sluggish, so I check the oil the next day and find they over filled the oil by at least one quart. I called the service writer and ask him how they could possibly make a mistake like this. He said they got confused because the '97 manual transmission car has a 3.2L motor that takes one quart more oil than the ‘97 with the 3.0 auto transmission.
I complained to the Service Manager at the time (Scott Crockett) whom I have known for years. He spoke with the "NSX Certified" mechanics, and expressed my displeasure with them (over-filling is hard on the engine seals).
I’m back several months later to have a failed electronic component replaced, a tune-up done, and an oil change performed. I reminded the service writer of the last time they over-filled my engine, and to make sure they don't do it again. A few days later I return in the morning to pick up the car, and it was not ready as promised. They did get it done just in time for me to make it to work on schedule though.
I didn't have time to check the oil before leaving the dealership for work, so I checked it when I got home in the evening. Even after my reminding the service writer of the mistake made on the last oil change, they still over-filled the oil by at least one quart. After their explanation at the time of the first incident, I begrudgingly chalked it up to a mistake. But doing the same thing the very next time I have my oil changed is unmitigated negligence.
I'm having the A/C in the NSX serviced by the new Acura dealership in the Auto Mall, but they don't have any "NSX Certified" mechanics as yet. Certifications not withstanding, I'd be willing to bet they could figure out the correct amount of oil to put in the engine. I'll be talking to Acura Western Region Customer Service about this scenario.
If anyone has suggestions on a place that can competently service an NSX, please let me know.
I had some work done on the NSX several months ago; rear brakes and some other things along with an oil change. After driving the car a bit I noticed the car is running a little sluggish, so I check the oil the next day and find they over filled the oil by at least one quart. I called the service writer and ask him how they could possibly make a mistake like this. He said they got confused because the '97 manual transmission car has a 3.2L motor that takes one quart more oil than the ‘97 with the 3.0 auto transmission.
I complained to the Service Manager at the time (Scott Crockett) whom I have known for years. He spoke with the "NSX Certified" mechanics, and expressed my displeasure with them (over-filling is hard on the engine seals).
I’m back several months later to have a failed electronic component replaced, a tune-up done, and an oil change performed. I reminded the service writer of the last time they over-filled my engine, and to make sure they don't do it again. A few days later I return in the morning to pick up the car, and it was not ready as promised. They did get it done just in time for me to make it to work on schedule though.
I didn't have time to check the oil before leaving the dealership for work, so I checked it when I got home in the evening. Even after my reminding the service writer of the mistake made on the last oil change, they still over-filled the oil by at least one quart. After their explanation at the time of the first incident, I begrudgingly chalked it up to a mistake. But doing the same thing the very next time I have my oil changed is unmitigated negligence.
I'm having the A/C in the NSX serviced by the new Acura dealership in the Auto Mall, but they don't have any "NSX Certified" mechanics as yet. Certifications not withstanding, I'd be willing to bet they could figure out the correct amount of oil to put in the engine. I'll be talking to Acura Western Region Customer Service about this scenario.
If anyone has suggestions on a place that can competently service an NSX, please let me know.
