clearcorners.com dispute

[djdrock]

In September of 2005, I placed an order for custom LED taillights with Mike Mamos, the owner of clearcorners.com. I received my lights in early December, only to have to send them back because of water leakage and 4 of the LED's were out. I sent the lights back the first week of January, and was initially told it would be a couple of weeks for them to be repaired, which I took as a month. He continually had excuses as to the delay. As of today, I have not received my lights. Mike is non-responsive to emails or phone calls. My last email was April 5th stating that they should be shipping that week.

I have consulted with my credit card company and an attorney briefly over the matter. I have no alternative left but to take legal action against Mike and his company. I have close to $3000 invested in this transaction because I purchased brand new lights and a center piece. It is quite a shame, as Mike is a very nice person and does know a lot regarding LED technology.

 

[djdrock]

Okay, Mike complied with my request for shipping, and the lights were received today. They are installed. However, the LED boards are loose, and move side to side. I am not sure how much they will move with driving, so I guess I will just have to wait and see. I sent Mike an email last week regarding the shipment and a few comments he made to me, and yesterday I received a stange automatic response from an email blocking service. He indicated in his last email to me that he would not be doing business with me anymore. In his mind, 4 months of waiting on a repair, and nearly 8 months since I ordered them, is appropriate.

 

[djdrock]

I will be sending my lights back to Mike in early June to have the boards re-secured. Although Mike and I have not seen eye to eye, he is standing by his service, and is going to make things right. The email response I mentioned in my previous post was from my ISP, and not from a blocking service on Mike's end. These things look so good on the car, all of the headaches are almost worth it. Hopefully this will be the last time I have to send them back.

 

[djdrock]

I received the lights yesterday, and everything seems fixed. (fingers are crossed).