As long as it is an M-bus changer the head unit should recognize it even without the adapter cable. In fact I'd try hooking it up without the adapter cable just to make sure it's not a bad adapter cable. You still want to use the adapter or the music won't sounds right, but for testing purposes it should work without it.
If that's not the problem, test a known-good CD changer in his car (or test his CD changer in another car).
If the problem is the changer, easy fix - just replace it with a good one.
If the problem is in the car, check all the cabling and then try swapping head units.
[This message has been edited by Lud (edited 11 February 2002).]