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Ive had a similar problem 3 years ago -- they couldnt get castor in spec. I recall they could only get one side to 4-5 degrees. The dealer spouted some BS about the lower A-arm being bent or chassis tweaked and quoted some huge a$$ price to replace it. The subsequent 2 times I brought it to different shops for alignment and they were both able to get it in spec no problems.Moral of the story is dont believe them when they say something is bent until youve gotten independent confirmation. Take it to a different shop and try again. Even though the procedure is rather simple (as detailed in the manual anyway), the skill of the technician doing the alignment also matters greatly.
Ive had a similar problem 3 years ago -- they couldnt get castor in spec. I recall they could only get one side to 4-5 degrees. The dealer spouted some BS about the lower A-arm being bent or chassis tweaked and quoted some huge a$$ price to replace it. The subsequent 2 times I brought it to different shops for alignment and they were both able to get it in spec no problems.
Moral of the story is dont believe them when they say something is bent until youve gotten independent confirmation. Take it to a different shop and try again. Even though the procedure is rather simple (as detailed in the manual anyway), the skill of the technician doing the alignment also matters greatly.